Welcome to Total Solution Inc.
Tools that make meaningful and measurable contributions in all aspects of the utility credit cycle.
There are only three times in a utility customer's lifecycle when you need to be concerned with what you know: Before, during and after they are customers. TSI offers a comprehensive array of hosted and in-house tools that ensure you are positioned to take the right action at the right time.
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New AccountsNew applicants can (and should) be run through a good matching process to see if they have had prior accounts. If the account was paid then you can maybe breathe a bit easier as they come back. If not, now’s your chance to collect the balance and, if allowed, a deposit. |
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Active AccountsMonitoring active accounts is a month to month, if not day to day challenge. While only 20% of the portfolio may be delinquent at any one point in time, only half of them usually represent significant risks to the organization. The challenge: to know which 10% is just a little behind and will pay and which will do its best to increase your charge-offs. |
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Final and Charged-off AccountsFinal accounts represent another type of challenge. Without the ability to disconnect service, most utilities are outside their core competency when it comes to tracing and collecting final and charged-off accounts. However, knowing which accounts will pay from those that probably won’t provides the credit manager with critical information about how much good money to expend chasing the bad. |
